Terms & Conditions
Returns –We do not accept returns on used merchandise. If installation is attempted or performed, then your item would be covered through the manufacturer’s warranty, not us. And the manufacturer would repair or replace the defective item within the terms of their warranty.
There is a 15% restocking fee on ALL unopened and unused products returned. However, if you are returning the item to exchange it for any item of greater value there is NO restocking fee. The buyer is responsible for all shipping costs associated with merchandise being returned. Please email us for return instructions. If we made the mistake, there is no restocking fee.
No returns will be accepted after 30 days from date of shipment.
All claims for shortages or mistakes must be made within 3 days upon receipt of shipment. These will be shipped with no shipping charge.
We are not responsible for any losses in the mail while returning returned merchandise. To prevent losses, please ship with a trackable service such as Delivery confirmation via USPS, FedEx, or UPS.
Any item that we suspect of being used will be refused and returned.
Merchandise should be properly packed and insured with the carrier for the full amount of purchase.
We do not issue refund for shipping costs unless it is our mistake. If it is our mistake, we will cover the cost of the return shipping only if the item is shipped to us using the original shipping service.
Certain products MAY NOT be returned for any reason, including: guns, paintballs, custom jerseys, electronic parts, slide shorts, batteries, video games, DVDs, and custom built markers. All “Sale” and “Close Out” items or specially discounted sales are not refundable.
THERE ARE ABSOLUTELY NO RETURNS ON GUNS AND NITROGEN/H.P.A. TANKS. ALL GUNS and TANKS CARRY A MANUFACTURERS WARRANTY. By Placing an order with e-Paintball.com, you understand that all sales on Guns and Nitrogen tanks are final. If there is a warranty issue, you must contact the manufacturer directly. e-Paintball.com is strictly a retailer, we in no way shape or form act as a manufacturer’s representative or warranty repair center, nor do we have the parts or ability to do so. We will be happy to help you in contacting the manufacturer.
Thank you for honoring our return policies.
Merchandise must be sent back in the original packaging with the original invoice and displaying the appropriate Return Merchandise Authorization (RMA) number on the package (see below). To obtain a RMA number for your order, please email us. All RMA numbers are valid for fourteen (14) days from their original date of issue. Returned packages displaying an invalid or expired RMA number will not be accepted. Please email us for an RMA before returning anything.
Merchandise displaying the proper RMA number to be returned can be sent to:
e-Paintball (RMA #)
456 S University Ave
Provo, UT 84601
Order Requirements – Before placing an order with our company you must first read and agree to the terms set forth in this user agreement policy. We by no means want your experience with us to be unpleasant. The reason for this policy is so that you, the customer, can be well informed about our company and our policy.
Credit Cards Online & Security � Our company currently accepts , Paypal, Visa, MasterCard, and American Express. We will process an order with the information provided to us by an online order through our SSL secure system. We use the latest and most advanced encryption technology so that all information is sure to be secure. In order to protect both us and our customers from internet fraud we will only ship to the credit card’s billing address.
“In Stock” definition: Item is available to sell. Item has not been discontinued or back ordered from manufacturer (to our knowledge). In some cases, items are shipped from manufacturer directly to you. In stock does not always mean it is actually in our store.
Internet Fraud and Chargebacks� Our company DOES NOT tolerate any form of internet fraud or theft of merchandise. In order to protect our customers and our company from internet fraud we will only ship to the credit card’s billing address. If we conclude that a customer was involved in an illegal transaction we will prosecute to the fullest extent of the law. After receiving their merchandise, if a customer does a charge back, this is considered mail fraud. And we will prosecute to the fullest extent of the law. Local law authorities will be notified and other means for collection of the money owed will be sought out. These measures are taken to protect both our honest customers and our company. If any question or concern about your order, simply email us, and we�ll make it right.
- All references to a “chargeback” refer to a reversal of a credit/debit card charge placed. There is no reason for a chargeback to ever be filed with us. If we made a mistake, we will make it right…everytime.
- If a credit is due, simply contact us and we will gladly issue it.
- If you feel that your credit/debit card was used fraudulently, please contact us for immediate resolution.
- Unnecessary chargeback’s are theft and will be prosecuted.
If you want to cancel an order please send us an email. We cannot do order cancellations through voicemails left for us. Orders Cancellations must be approved and confirmed by email. Please understand that if you place an order and pay for it, we ship it out pretty fast�so if your order has already shipped, you can return it to us for a refund.
Definition of an Order Cancellation:
Refusing to order a product that you have already paid for. Cancelled orders will be subject to a 5% administrative charge.
Orders cannot be canceled after they are shipped.
Sales Tax – Due to the nature of this business we are not required to charge sales tax, except inUtah.
Disclaimer – Our company disclaims any responsibility or liability for any damage, loss or injury arising out of your purchase or by the use of the goods sold by our store.
Please note that “paintball equipment” may be prohibited or restricted in your area. The buyer should follow all local laws and ordinances in their state regarding paintball equipment, including age limitations on purchases. Please check before you order. Our company will not accept returns on the basis of the restrictions imposed in your area. International customers are responsible for paying tariffs, duties, custom charges and/or any fees imposed by their country for allowing the purchased products to enter. International customers are also responsible for laws governing the purchase, possession and/or use of paintball equipment in their country. Our company will not refund or accept a return from an international customer due to the restrictions placed upon such equipment by their country.
Shipping – What is “Flat Rate”? Flat Rate shipping means that no matter how many products you order the shipping price remains the same. Flat Rate shipping does not apply to paintballs. All orders placed with our company are usually shipped using UPS or USPS. Delivery times vary due to many factors including availability of product, hours of operation, weather conditions, distance from our warehouse to your location, busy holiday seasons etc. Please take these things into consideration if you need an item in a certain amount of time. In general, from the time an order is placed to the time it is shipped is usually 1-5 business days. (Monday-Friday). Delivery times are in addition to the time that is required for us to process, pack and ship your order. Shipping carriers do NOT make delivery date guarantees for orders shipped via Regular Ground Service.
In an emergency situation, such as a tournament, should you need a product delivered by a specific date we highly recommend that you call email us to confirm that the products you wish to purchase are available and ready to ship. For phone orders, at an additional cost, we offer UPS and USPS Next Day shipping and other expedited services to any location in the USA. We do not have any additional hidden handling or processing fees.
Product Warranties – Each product is fully guaranteed by the manufacturer (unless specifically stated otherwise) for the amount of time that that particular manufacturer warrants the item. All warranties are provided by and serviced by the manufacturer of the corresponding product. We cannot accept items for repair, even if they are under a manufacturer’s warranty. For full details on authorized repair centers, contact the manufacturer directly. If you are unable to obtain the manufacturers contact info we would be more than happy to get that for you. Neither the manufacturer or our company will be responsible for freight of items requiring warranty service.
Guns – Gun warranties vary by manufacturer. Most gun manufacturers now offer a 1 full year warranty. Some only offer a 30-day warranty. Any warranty service required should be directed to the respective manufacturer. Our company does not offer on site product repair or service of any kind. We can put you in contact with the manufacturer if need be.
Paintballs – There is absolutely NO WARRANTY expressed or implied on paintballs of any type or brand. Our company inspects each and every lot of paint purchased to ensure the best quality product prior to shipping. Upon shipping the product, it is understood that many factors play a role in the quality of the product upon receipt. These factors include quality of handling and the climate that the paintballs are exposed to in transit. Once it has left our shipping center we CANNOT cover any damages what so ever unless you have added insurance to your package. Only then are you covered by us. Customers must inspect paintballs upon delivery for transit damage in order to file a claim should the need arise. Paintballs, by design, are fragile objects and as such they are prone to break under rough handling conditions. Be sure to inspect your package when the product is delivered. If you need to file a claim for damaged goods with the carrier be sure that you note the damage in writing with the carrier before you sign for the product.
Color Substitutions – Our company reserves the right to substitute colors on paintballs and small good items to the nearest color available at the time your order is processed. For example, a $2.00 thread saver may be sent in silver if blacks are out of stock. We like to ship your orders ASAP, and have found 99% of our customers do not want their order delayed over a $2.00 item. Should you need an exact color and do not wish to have substitutions made on the color of any item ordered, please call in your order. Our sales staff will then be able to locate the desired product in the color you wish to purchase. Our company never substitutes brand or quality of a product. We make every effort to insure that the color ordered is the color shipped, but due to availability constraints from the manufacturer, substitutions are sometimes necessary in order to fill orders.
Damaged Shipments – If you receive a damaged shipment, or suspect a shipment is damaged, please notify the carrier and our company immediately.
IMPORTANT: Before a carrier or our company will process any claim for damaged merchandise, it’s representative must inspect the merchandise and the shipping carton. DO NOT DISCARD OR DESTROY ANY SHIPPING CARTONS OR PACKAGING MATERIALS!
Returns Policy – If you have a product compatibility question or issue, we recommend you call or email our sales staff prior to placing your order to insure that the product in question will work with your application and/or setup.
In instances of shipping errors, our company will pay to have the product(s) in question returned and replaced at our expense. To return an item that was shipped to you incorrectly, please email us, and we�ll issue you a RMA #.
Items returned due to shipping errors must be accompanied by a valid RMA# (issued by our Returns Dept) and an original copy of your invoice.
Under NO CIRCUMSTANCES will our company accept returns for defective and/or warranty related items beyond 30 days from date of invoice.
Under NO CIRCUMSTANCES will our company accept returns on items that have been used by the customer.
THERE IS ABSOLUTELY NO RETURNS ON GUNS AND NITROGEN/H.P.A. TANKS. All guns and tanks CARRY A MANUFACTURER�S WARRANTY. By placing an order with e-Paintball.com you understand that all sales on guns and Nitrogen tanks are final. In the rare case that there is a warranty issue, you can contact the manufacturer directly. E-Paintball.com is strictly a retailer, we in no way shape or form act as a manufacturer’s representative or warranty repair center, nor do we have the parts or ability to do so.
There is absolutely NO WARRANTY expressed or implied on paintballs of any type, brand or color. But some shipping methods do offer insurance if you�re paintballs are damaged in shipping. And you can file a claim with them.
All returned merchandise (with the exception of items shipped in error) may be refused at the customers expense and/or subjected to a 15% restocking fee. In this situation shipping charges WILL NOT be refunded.
Price Matching Policy � Some online stores are offering products that they do not have or do not stock. In order for us to price match an item the item MUST be IN-STOCK and MATCH model, color and size. We do not price match new items against re-furbished or used items. We do not match stores that sell below MAP (which is the set by the manufacturer). We usually do not match items on eBay, but doesn�t hurt to try. We�ll do our best to get you the lowest price we can. We reserve the right to refuse to do a price match.
APO / Canada Shipping
If the package is sent via US Priority Mail, we’ll include the delivery confirmation number. Some methods of overseas shipment do not have tracking.
There may be 6-8 business day delay in shipping by USPS method since we have to physically drop off the packages at a Postal Office. Also, it requires special paperwork.
The delivery time by USPS to APO/FPO addresses vary and it is out of our control. Sometimes it takes a very long time. It can take 2 to 8 weeks for delivery once shipped.
We cannot ship the following items overseas: PAINTBALL TANKS, PAINTBALLS, OR GEAR BAGS
Typographical Errors – This web site was created by humans, very talented humans. But sometimes we screw up. We make every attempt to be sure that the information provided on our website is accurate and correct, but occasionally an error can get by. We are not liable for any product informational typographical errors on the website. If you find an error on the website, please report it to us for immediate correction.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information, we shall have the right to refuse or cancel any orders placed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall issue a credit to your credit card account in the amount of the incorrect price.
Disclaimer and Limitation of Liability as to Shipping Errors
We will make mistakes. Although we work very hard to prevent errors when filling orders, the very fact that we employ human beings to pick, pack and ship orders makes errors unavoidable. When we do ship the wrong product to you or fail to ship a product in a package, our procedure and policy for resolving the problem is as follows. E-Paintball will verify that an item has been left out of a package by repacking the original order and comparing what the weight should have been to the actual weight shipped. If we can clearly see that an item was left out of the box, we will ship the item to you at no charge using the same shipping method that was originally used on the original order. We will gladly upgrade your service to ensure that it makes it to you on a specific date if you are willing to pay the difference in shipping costs between the new shipping method and the original shipping method.
Disclaimer and Limitation of Liability as to Products Sold
Except as expressly stated herein, E-Paintball.com makes no representations or warranties, either express or implied, of any kind with respect to products sold on the e-Paintball.com sites. Except as expressly stated herein, e-Paintball expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to e-Paintball arising from any product sold on our sites shall be the price of the product ordered. In no event shall e-Paintball its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to product sold.
Disclaimer and Limitation of Liability as to the e-Paintball.com Web Sites
The E-Paintball.com web sites and the materials therein are provided “as is.” E-Paintball.com makes no representations or warranties, either express or implied, of any kind with respect to the E-Paintball.com sites, their operations, contents, information, materials or year 2000 compliance. E-Paintball.com expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that e-Paintball.com , its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the actionvillage.com sites. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. E-Paintball.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. E-Paintball.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $500.00 ( U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.
Service and Support
All requests for technical service and support should be made directly to the manufacturer in accordance with their terms and conditions.
Jurisdiction and Venue
You agree that any legal action brought against E-Paintball shall be governed by the laws of the State of Utah without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the e-paintball.com sites shall be an appropriate federal or state court located in Utah County.